Why Does My Webex Camera Not Work

April 10, 2021

If playback doesnt begin shortly try restarting your device. Also try to provide firewall permissions for the Cisco WebEx application.

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This issue may occur for the following reasons.

Why does my webex camera not work. How To Fix Cisco Webex Camera Not Working. Sometimes you may not even realize that you have a problem until you try and use WebEx. This one computer connects to the meeting clicks the Webex button to turn on her camera and gets the Blue screen.

The first time this happened the Webex people said to turn of the camera control software that runs in the Icon tray. If the PC has a headset thats plugged in Cisco video devices wont be detected through proximity. As other video conferencing software Cisco WebEx uses significant bandwidth especially for video calls.

If your webcam has a light that turns on when its in use you can enlist its help to find out whether the camera is in use. If there is already a check mark and your camera is still not seen by Webex Meetings. Is the in-build application of the camera working on the computer.

I cant view or send my webcam video on a MacBook Air. If you know the camera has lights on it make sure those lights are illuminated. Make sure there is a check mark in the box next to these items.

If your camera isnt working in a Webex meeting make sure that no other app that could be accessing your camera is running in the background. Rejoin the Webex meeting. When you have a slow or unreliable connection WebEx may not be able to work properly.

Type Camera in the search box and then open the app. Remove the checkmark and click in the box to put it back in. You can try the troubleshooting steps for Windows cant find or start the camera.

Be sure that WebEx is looking for the correct camera. Notably some users are complaining about their webcam not working on Webex. Under Security and Privacy you may see several items referring to Webex Meetings or other tools of Webex like Webex Events.

The webcam may be in use by another application. Maybe your camera driver is corrupted or having some compatibility issues to check it go to device manager and refresh it look for any missing drivers update it via the internet but first you have to roll back it the other reason must be the hardware issue some models are not compatible with it. Here is how to check that.

It should work fine. Check and make sure all your camera and video card drivers are up-to-date as well as check and make sure Win 10 has all its updates too. Quit the Webex meeting so that the light wont be on because of Webex accessing the camera.

The webcam drivers may not be installed. This common issue is often the result of an outdated webcam driver another app hogging the webcam or. Restart your system and re-install Webex you download from your admin panel.

Leave the Webex meeting. If the camera is not working for a specific app perhaps the app does not have permission to use the camera. If you are using an external USB camera be sure that it is plugged in.

Please right click your webcam from the device list then select Update Driver on a new screen please click on Auto Update. The Webex Meetings desktop app does not show meeting information shared from the Hybrid Calendar Service. Close any programs that are accessing the webcam.

To resolve the issue. The button to send video is greyed out on a Mac Book Air. Let us know if you got the help you needed by clicking Yes or No.

Go to Windows start menu button type in Device Manager Cameras or Imaging Devices. Click on the caret next to Start Video or Stop Video and select the correct camera input. When the endpoint is paired with desktop app Share On Device means project your desktop to the video system screen wirelessly without Webex Meetings.

You may try to uninstall from the control panel. Im unable to send my video from a new MacBook Air in a WebEx meeting. Please make sure you install the latest drivers for your camera.

The built-in camera is not working in a WebEx Meeting using a new MacBook Air. Then download and run the Webex removal tool.

My Camera Is Not Working Webex

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